Job Detail
Job no:  3257
About the company:
 
  • A leading manufacturer and distributor in automation industry.

About the job:

·         Job title

Customer Service Executive

·         Job location

Tien Son-Bac Ninh

·         Salary indication

600 USD

·         Starting date

ASAP

 
Main Activities:
  • Prepare quotations and process purchase orders from customers
  • Handle and assist walk in customers or phone enquiries
  • Process claims arising from shipment delays, defective items, wrong pricing, etc.
  • Rectify part number errors, request lead time changes to suppliers
  • Liaise with Sales Team and Shipping Team on customers’ orders
  • Allocate emails and supervise junior staff to ensure accuracy in credit note/debit note/write off forms
  • Propose improvement to work flow to ensure smooth daily operation 
  • Handle customer registration process in system
  • Handle and process purchase order, modifications, cancellations  to suppliers
  • Ad-hoc duties assigned by supervisor
Job requirements:
 
  • Basic communication and writing skill in English
  • Minimum Diploma holder
  • 3-5 years of Customer Service(Call Center) experience
  • Experience candidates who are less than a Diploma holder but have good history of career progression may be considered
  • Service-oriented mindset and good customer service skills
  • Fast worker, able to multi-task and handled workload in a high volume and fast pace environment
  • Pleasant and well-trained in telephone etiquette
  • Meticulous and organized
  • Proficient in MS Office
  • Able to commute on their own to the office

Benefits:                         

  • Social Insurance & Health Insurance
  • Monthly Leave – 1 day per month of employment. (If the new employment contract exceeding 1 year is executed, 12 days per year + 2 days every 5 years)
  • Company bus will be provided for commuting (details to be provided later)
  • A canteen and catering will be provided for those who regularly work at Tien Son office/warehouse (details to be provided later)
  • Meal Allowance 

Unit 208, 4 Dong Khoi Street
District 1, Ho Chi Minh City,
Vietnam

Contact : info@vnrecruitment.com
Tel. +0084 (0)8 382 763 98 / 0903 727 059
www.vnrecruitment.com
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