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info@vnrecruitment.com
+84(8) 3915 1173
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95 Nguyen Cong Tru, Dist.1, Ho Chi Minh City, Vietnam
 
 
  Job profile
Job no:  1603008

About the company:

  • A Global IT Company
About the job:
  • Job title                        :  Information Systems Manager - Customer Service
  • Job location                  :  Ho Chi Minh
  • Salary indication            :  Depending on experience
  • Starting date                 :  ASAP
Main Activities:

We are looking for a manger to lead the customer service, technical infrastructure delivery, and help desk support functions within our Information System (IS) Department.

Key activities of the job are:

  • Understand and promote the IS Service delivery model and IS processes needed to support the business requirements.
  • Manage an efficient and effective help desk function for user request fulfillment via efficient and effective support model.
  • Mange the activities of our contractors delivering the help desk, end user computing, and sales reporting support (currently 7 persons).
  • Oversee the execution of computer room and Technical Infrastructure maintenance in Vietnam only.
  • Drive continuous improvement in all services.
Key competencies needed are:
  • Action Oriented
  • Priority Setting
  • Planning
  • Customer Focus
  • Comfort around higher management
  • Learning agility
Job requirements:
  • The ideal candidate should have:
  • 5 – 8 years’ of IS experience with 3 years in supervisory roles
  • Working experience in multinational companies would be highly regarded
  • Technology / Infrastructure support experience
  • Service Management Experience
  • English proficiency

  Information about this vacancy:

Ms. Huong (Recruitment Consultant)

95 Nguyen Cong Tru Street
District 1, Ho Chi Minh City,
Vietnam

Contact : info@vnrecruitment.com
Tel. +0084 (0)8 3915 1173 / 0904 994 512
www.vnrecruitment.com
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